Terms of service
Plain-language terms for booking a cleaning with us.
Last updated: September 2026
Quotes and pricing
Quotes given by phone, text or email are based on what you tell us. They’re confirmed at the walk-through before any work starts. If the job differs from what was described — extra rooms, pet contamination you weren’t aware of, a fabric that needs a different method — we’ll show you, tell you the revised price, and wait for your go-ahead. Nothing is added without your agreement. A minimum service charge applies to every visit.
Payment
Payment is due when the work is completed, by card, cash, check or bank transfer. Commercial and property-management accounts may be offered net-30 terms by written agreement.
Scheduling and cancellation
We give arrival windows and call ahead. If you need to cancel or move an appointment, please give at least 24 hours’ notice. Late cancellations and no-shows where the crew has already traveled may be charged a call-out fee. We’ll always try to reschedule rather than charge.
Access and preparation
Please clear small items, breakables and anything under beds. We move standard furniture and replace it on protective blocks. We don’t move beds, pianos, entertainment units or anything containing electronics or valuables. Gate codes, parking arrangements and building requirements (certificates of insurance, service-entrance hours) should be arranged before the visit.
Results and the re-clean guarantee
We’ll tell you during the walk-through what we expect to remove and what’s likely to be permanent — bleach, sun fade, worn fiber, dye loss, deep subfloor contamination. If you’re not happy with any room we’ve cleaned, tell us within seven days and we’ll re-clean it at no charge. Pet urine treatment at Level 1 and 2 carries a 30-day return. The guarantee doesn’t apply to conditions we identified as permanent before starting, or to damage caused by a previous cleaning.
Rugs
Rugs collected for off-site cleaning are inspected and any pre-existing damage noted with you at pickup. Natural-fiber and vintage rugs carry inherent risks (dye migration, dry rot, fringe loss) that we assess and explain before cleaning; where a risk can’t be eliminated, we’ll ask for your written go-ahead or decline the job.
Liability
We’re insured for the work we perform. We’re responsible for damage caused by our negligence. We’re not responsible for pre-existing conditions, manufacturing defects, latex-backing failure, or damage that results from conditions we flagged before starting. Our liability is limited to the cost of the service provided.
Water extraction
Emergency extraction and drying is offered for clean and gray water only. We’ll refer sewage, flooding and large losses to a licensed restoration contractor. Equipment left on site is your responsibility until collected.
Contact
Questions about these terms: info@carpetcleaningintampa.com · (656) 253-8300
Want a price for your rooms?
Tell us the rooms and the fiber and we'll quote it on the phone in a couple of minutes. Same-day slots most weekdays.